CAN I EXCHANGE MY ITEM FOR A DIFFERENT SIZE/STYLE?
We only offer exchanges for a different size. To exchange your product for a different size please email us at firstname.lastname@example.org. We will happily exchange the item for a different size but shipping will need to paid for by the customer.
WHAT IS A PRE ORDER ITEM?
A pre order is an order placed for an item which has not yet been released or is made to order and an allocation for stock is available for purchase. A pre order can also be for items that have sold out quickly and are in high demand. Our pre order items will state that they are pre order on the product details so please read carefully. It is the customers responsibility to read and understand this information before proceeding to place a pre order purchase. Pre order Items each state that they are pre order on their individual product details.
When you place your pre order it is reserved exclusively for you and the order is placed with the manufacturer/designer. The pre order is paid for so your item/items can be put into production.
Please note that time frames provided are an estimate due to production schedules.
Postage costs are simple across the board for postage in Australia as there is a standard FLAT RATE shipping cost of $9.95 for orders under $69.95. There is an option for Express Shipping at $13.95. Please note that shipping only occurs once your pre order items are in our warehouse and have been packed for dispatch.
All orders over $69.95 receive FREE SHIPPING ! (Australia wide only)
HOW LONG WILL IT TAKE TO GET MY ORDER?
Once we have received your order, we will place an order for your items and once we receive them they are shipped straight away. Please see our Pre Order page for more information. Time frame is within 2-5 Weeks, though most orders are received within 2-3 weeks.
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied.
WHAT IF MY ITEM IS FAULTY?
If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at email@example.com.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Australia Post as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing to receive your tracking number.
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then the property of Australia Post. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will contact Australia Post and lodge an enquiry into your parcels whereabouts. Contact us at firstname.lastname@example.org.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
Please feel free to email us at email@example.com.
If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garments fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.
WEAR AND TEAR
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange.
Due to us sourcing our products from many different suppliers, the sizes can vary slightly as each brand is different. If unsure always order a bigger size or contact us at firstname.lastname@example.org
Please note due to our styles being sourced internationally, locally and from different suppliers, our sizes and colours may vary slightly from item to item.