Exchanges and Refunds
Our returns policy is 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please Note that Sale items are unavailable to be returned.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for an exchange or refund.
We do not refund for any change of mind purchases. As per consumer affairs and under the fair trade authority, we can only offer an exchange or credit for any change of mind orders.
If your item has a fault and is by no fault of your own, please email us at email@example.com to advise us and obtain a return address. All of our items are inspected thoroughly prior to leaving us, but if the unfortunate event occurs, we will happily exchange or, at our discretion, we may offer refund if a replacement is unavailable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that shipping costs are non refundable.
Return postage is the responsibility of the buyer, and will be refunded if the items are declared faulty by no fault of your own.
Please be advised that items need to be returned within the 14 day policy period.
No sale items can be returned for an exchange or credit. Please select wisely.
Pre orders are not eligible for a refund, and the same conditions apply for change of mind if you wish to cancel. Please take note of this if you are wanting to pre order an item, as once a preorder has been ordered for you, they are specifically ordered as per your paid order.
For unavailable pre orders, we may offer a refund, credit or exchange for the unavailable item at our discretion.
For any cancellation of a preorder where a refund may be offered, a cancellation fee will apply. This covers website fee's, PayPal/Merchant fee's and reselling fee's which are non refundable to us.
Exchanges are accepted within 7 days of receiving your order for change of mind purchases, providing they are not sale items, and are still in new unopened condition and where applicable, tags still attached.
Please contact us at firstname.lastname@example.org for exchange details.
We will issue an invoice for return postage once your exchanges have been received.
Exchange products will not be sent until return postage has been paid for.
To return your product, please contact us at email@example.com for postal details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless your item has been declared faulty by no fault of your own.
In the event of a fault, we will refund the cost of shipping to have the item returned. This is refunded once the item/items have been inspected and declared faulty.
Please note - No refunds are applicable on shipping costs initially sent to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned.
CANCELLING YOUR PREORDER:
Preorder payments secures your items and as such any cancellation will result in a fee of $14.95.
Please email firstname.lastname@example.org if you would like to have your order cancelled. We will require your full name and order number as a reference in your email.